Tag Archives: lost opportunity cost

Eliminate lost opportunity costs.

At what point is mediocre service no longer sufficient? Is it when ten percent of guests are unsatisfied? Five percent? Two percent? In a high stakes, high-touch setting, it’s likely that any number of unsatisfied people is too many. It reflects poorly on everybody involved, and often even slight dissatisfaction among attendees can derail the main objectives of your event.

Continue reading